Frequently Asked Questions

"What does that even mean anyway"

How do I log into the new system?

To log into the new system, start by entering the email address you registered with, which is the same one we utilized to send you the access email. If you've forgotten your password, don't worry, simply click the "Forgot password" option. This action will trigger an email with an access code to be sent to you. Once you've received and entered this code, you will be able to set a new password on our platform at app.hashtagpayme.com.

What if I didn’t get a “forgot password” email to reset my password?

Email us at hey@hashtagpayme.com and we’ll help you.

The memberships changed, how does this affect my old membership?

If you previously purchased a membership, your membership price and unlimited usage will stay the same so long as you keep your membership active.

What if my membership isn’t the same as it was before?

If your membership information looks different (i.e. you paid for an annual but your membership status is showing as a monthly) email us with the email your account is under so we can amend it. Email us at hey@hashtagpayme.com.

Is my monthly membership price the same?

Yes, anyone who bought a membership before Monday, June 19th at 11:59pm ET will be locked into those terms and rates while that membership is in good standing.

What happens if I cancel my old membership? Can I sign up with the same terms as before?

At this time, no. We can’t retroactively implement your previous membership. If you cancel it, and sign up again, you will have to abide by the new plan terms.

How do I check what membership I’m on?

In your profile in the new system, it will note what plan you are on. The subscription box will be highlighted in a different color for the plan that you’re subscribed to.

Note that the pricing page shows the current platform subscription price, but if you go into the manage your subscription page, it will show your current pricing and billing schedule.

What are tokens and how do I use them?

Tokens are digital assets specific to your account that allow you to unlock a brand contact, or price a brand deal. Each time you unlock a brand contact you use a token. Each time you price a brand deal, you use a token.

When do tokens reset?

Tokens reset every month on the first day of every month. If you purchase in the middle of the month, you have until the end of the month to use them.

What happens if I unlock a brand contact and the contact is expired?

We are happy to make this right for you! Just email us at hey@hashtagpayme.com with the brand contact you tried using, and how it failed you. We’ll reimburse your account automatically.

Can I cancel my subscription?

Yep, cancel anytime. We just can’t give refunds at this time due to the personalized nature of pricing and the contact list that our platform provides.

What is your refund policy?

Due to the unlimited access to our subscription packages, we cannot offer refunds at this time.

I’m an agent managing influencers, can I use your platform?

Yes! We are building out a portion of the site for you to price your creators brand deals. Please head here to get started.

I don’t agree with the rate I got, what gives?

Our platform is a living tool and that’s where you come in. If you find that our rates don’t reflect what you charge as a creator, please fill out this form here. The more data we have, the better we get at recommending rates. If you're really unhappy, email us at hey@hashtagpayme.com so we can make it right.

How long after I submit data will I get my free tokens?

As each piece of data is reviewed by a member of the HashtagPay Me team, data review can take up to 48 hours to validate. We do our best to validate this as quickly as possible.

Whoa, my rates increased in the last 3 months, what happened?

That’s the magic of our calculator! Since it’s a living tool, your rate is likely to change all year round because *marketing budgets fluctuate* according to promotional periods.

How does your calculator work?

We take real creator pay data across 1000’s of user-submitted sponsored campaigns, find the similarities in pay for a variety of asks, and influencer metrics, then we dump that data into our calculator for you to use to price your work. Read more about how it works here.

I haven’t had a brand deal yet, can this platform help me get one?

When you use our platform coupled with our Pitch Template & Strategy guide, you’ll be equipped with the tools and resources to be your own agent. We believe these are the best resources for you to get you brand deals on your own terms.

We do not facilitate deals through our platform.

I’m not based in the US, can I use this?

Yes BUT we can’t guarantee that the rates are representative of your region or that the brand contact is valid for your location. We are working on getting more regions analyzed, if you’re outside of the US, please fill this form out here.

Still have questions?

Our email is always open. We love questions. We're an open book.